Our Dedicated Person-Centred Care Services

We understand service user needs. Our daily activities include: -

• preparing meals - breakfast, lunch and serving drinks
• washing and dressing, bathing and getting a hand when preparing to sleep
• supervision and companionship care
• assisting with health-related tasks according to medical practitioners or community nurses recommendations
• maintaining personal appearance and hygiene such as teeth brushing
• help and support with toileting and using continence aids
• helping with eating and drinking
• shopping (either with you, or on your behalf)
• picking up prescriptions
• getting out of bed in the morning
• servicing or prompting to take prescribed medication
• helping with collections of pensions
• helping with managing money and payment of bills
• social interactions - getting out of the house and meeting friends
• getting settled for the evening and going to bed

Paying for Your Care

Do you pay for yourself?

Quite often adult social services department of your local council assesses your needs and can give advice on this aspect and will help you get the financial you require to pay towards your care.

Also, a social worker or care manager, from the Adult Social Care Services department will visit you at home to assess and tailor make your personal and financial care service needs. 

Additionally, council can decide whether your needs are eligible needs that can be publicly funded and when you meet this criterion then they can recommend entitlement to financial assistance including amounts you can get towards your care.

Refer to: Help with funding page. Also see our Help with funding page.

Arrangements for Care Services

The local council can make arrangement on your behalf with charities or private companies to provide your care services or alternatively you can choose to make your own arrangement to find a care worker. 

This happens under the following situations: ­-

§ When council sets aside a personal budget so that you can buy your own care and support services

§ If you do not meet their eligibility criteria or

§ Because you prefer to make all support care arrangement for yourself, independently.

Guidance from the Social Care Institute for Excellence (SCIE) can be found here: www.findmegoodcare.co.uk

Choosing Care Services

You can choose a care agency or directly employ a personal assistant yourself for care and support at home. 

For best results, however, engage us for the best person-centred care services. City Care Providers is a well-managed and regulated service that will meet your needs and expectations.

Matching our Services to your needs

CCP recruits well trained and well-qualified care workers who undergo DBS checks and obtains suitable referees criminal records etc.

While abiding by agreed contracts and terms and conditions, CCP workers will follow sound policies and procedures that allows us to provide safe care.

CCP will involve you in their assessment for suitable care service and how you want this to be provided.

CCP will match your service needs to suitable care givers.

CCP will involve you in the planning of your care services including deciding when and who to look after you (your carer).

CCP will manage the payroll services including dealing with tax and national insurance for all our staff.

To ensure provision of competent and safe services, CCP will put in place policies and procedures that will be followed by all care workers.

CCP will take appropriate disciplinary action against any worker who beachies policies procedures and regulations. All workers will receive appropriate training.

CCP will conduct risk, health and safety assessments

CCP will purchase appropriate liability insurance and take responsibility in respect of Health and Safety law when a carer or service user gets injured at work.

CCP will ensure and take responsibility over provision of care workers who can offer to cover for holidays, sickness, and other periods of absence by other workers or service users’ personal assistants.

It is advisable to contact organisations that give advice on employing your own personal assistant. Some of these organisations can also manage some of the employment services, such as HR services.

You can contact the Disability Rights UK Independent Living, help line. Telephone 0300 555 1525.

Email: [email protected]