Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services.

When cancelling domiciliary services that have been paid for but not rendered, full refund will be granted. However, when part services are offered, the refund will take account of the cost of services offered, that have to be settled in full.

For purchase of goods, our returns period lasts for 14 days after you receive any item. If 14 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund. To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.

If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.

For goods and services that involve shipping, you will be responsible for paying for your own shipping costs for returning your item.

When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance.

Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.